Home / Families & Referrals
For families, individuals & support coordinatorsFinding the right home starts with a conversation.
We’ll listen, explain your options in plain language, and help your loved one find a home where they can be themselves.

Is Family Model an option for us?
Family Model Residential Support is for adults with intellectual or developmental disabilities who get services through Tennessee’s home- and community-based programs.
- Enrolled in one of the programs we serve: a Tennessee DDA 1915(c) waiver or Employment and Community First (ECF) CHOICES
- Family Model is chosen by the person and included in their person-centered plan (ISP)
- Lives in East Tennessee, or wants to move there. Ask us about your county.
A clear path, at your pace
No pressure and no surprises. You’re part of every decision.

- 1
Reach out
Call us or send the short form below. A family member, the person, or a support coordinator can reach out.
- 2
Get to know each other
We talk about what matters: routines, interests, and what a good home looks like.
- 3
Meet possible homes
Visit caregivers who may be a good fit. The person chooses where to live.
- 4
Plan the move together
We work with the person’s planning team (ISP) so the move goes smoothly.
- 5
Ongoing support
We stay in touch with regular calls and visits, scheduled and unannounced.
Their home. Their life. Their choices.
Under federal HCBS rules, everyone we support keeps their rights, as set out in their person-centered plan.
Hands in unity is a wonderful organization for our intellectual adults! Safe, loving and the best part is the Christian base. You will not go wrong with Hands in unity! The owners are amazing people and always there to help! They are a blessing to have met.
Kelcey D.
such a blessing for me! wonderful people!!
Miranda B.
Great place to work & Christians ones to be around. Hands In Unity is such a blessing to our family.
Shelia B.
Making a professional referral?
Contact our intake lead directly. We respond within 2 business days.

Tell us how to reach you
Keep it short. Call or email if you’d rather not use the form.
Please don’t include medical details. We’ll reply within 2 business days.
Rather talk now? 865-659-8279 (TRS: 711) · d.byerley@hiucare.com
Family questions
What if my loved one isn’t enrolled in a waiver yet?
Start by contacting DDA (the Tennessee Department of Disability and Aging) or a support coordinator about enrollment. Call us too. We’re glad to help you understand the next step.
Can I be the paid caregiver for my family member?
No. A mother, father, grandparent, sister, brother, son, daughter, or spouse — by blood, marriage, or adoption — can’t be paid to provide Family Model services.
Can we visit before deciding?
Yes. Visiting a home is part of deciding. You, your loved one, and the caregiver all get a chance to meet before anyone moves. The person chooses where to live.