For the Hands In Unity app for iPhone and Android, from Hands In Unity LLC
Last updated: October 30, 2026
You can ask us to delete your Hands In Unity app account at any time. You can do it in the app, or without the app by phone or email.
Option 1: Delete in the app
- Open the Hands In Unity app and sign in.
- Tap Profile if you are a Family Model Provider (FMP), or More if you are HIU office staff.
- Tap Privacy & Notices.
- Tap Delete my account.
- Follow the steps to confirm. Our Privacy Officer handles your request.
Option 2: Ask us without the app
You don't need the app installed to ask.
- Phone: 865-659-8279 (TRS 711), Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
- Email: support@hiucare.com. Use the subject "App account deletion request." Include your name and the email address you use to sign in to the app. Our Privacy Officer, Daniel Byerley, handles your request.
Please don't put any health information in your email, and nothing about a person you support.
We may check that it's really you
To protect your account, we may contact you to confirm your identity before we delete anything.
How long it takes
We turn off your account's access right away. We finish the request within 30 days and let you know when it's done.
What we delete
- We permanently close your sign-in.
- We erase your email address, password and phone number from your sign-in and your app profile.
- We delete any other app information we aren't required by law or contract to keep.
We keep your name, your role (FMP or office staff) and your contract end date with the records listed below, so they still show whose records they are and when they can be deleted. The record of your deletion request and your privacy-notice acknowledgment keep the email address you used.
What we keep, and for how long
HIU is a licensed and regulated provider, so the law and our contracts require us to keep some records even after your account is deleted. This is everything we keep and how long we keep it. After each period ends, we delete it, unless a law, a government or contract audit, or a legal claim requires us to keep it longer.
| Record | How long we keep it |
|---|---|
| Your credential and training records, copies of your cards and certificates you sent us through HIU's forms, and forms about you, such as the Insurance Renewal Form (FMPs) | 6 years after the end of the calendar year in which your contract with HIU ended. For example, if your contract ended in March 2027, we keep them through December 31, 2033. |
| Office staff records (your app account and records) | 6 years after the end of the calendar year in which your employment with HIU ended. They follow HIU's personnel file rules. |
| Announcements (Updates posts) that office staff posted in the app. Each one stays linked to the office account that posted it. | Until office staff remove them, even if the account that posted them is deleted |
| Your name, your role and your contract end date | As long as we keep the records above that they belong to |
| Activity records (for example, when a record was updated or an account deletion was requested) | 6 years after the activity |
| Your acknowledgment of the app's privacy notice (with the email address you used) | 6 years from the date you accepted it or the date that notice was last in effect, whichever is later |
| A record of your deletion request (with the email address you used) | 6 years after the request is completed |
| Sign-in and technical logs kept by our service providers (for example, IP address and time, and the app's update checks with Expo) | Only as long as each provider's service plan keeps them |
| Forms about a person we support, such as the Medical Encounter Form | 6 years after the end of the calendar year in which HIU's services to that person ended. They are part of HIU's records about that person, not your records, so they are not deleted with your app account. Our Notice of Privacy Practices explains how HIU uses and shares them. |
Deleting the app from your phone
Deleting the app from your phone removes or makes unreadable the app's information on your phone. It does not delete your account. To delete your account, use Option 1 or Option 2 above.
If you used "Remember my email," your email address stays saved on that phone until you untick the box or delete the app. Asking us to delete your account doesn't remove it from your phone.
More information
See our App Privacy Policy at hiucare.com/app-privacy, section 10, for details. If you need help in another language or in another format, such as large print, call 865-659-8279 (TRS 711) or see hiucare.com/language-assistance.
Hands In Unity LLC · 900 E Hill Ave. Ste 430, Knoxville, TN 37915 · 865-659-8279 (TRS 711)