Accessibility Statement

Hands In Unity LLC | hiucare.com

Last reviewed: October 19, 2026

Our commitment

Hands In Unity LLC (HIU) wants everyone, including people with disabilities, to be able to use our website and get information about our services. Many of the people we support and their families have disabilities. We are working to make hiucare.com easy to see, hear, read, understand, and use with a keyboard and assistive technology such as screen readers.

Our accessibility goal

Our goal is for hiucare.com to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C): https://www.w3.org/TR/WCAG22/. We have not yet completed a full accessibility review, so we do not claim that the site fully meets this standard today. We are working toward it and will update this page as we test and fix problems.

What we are doing

Building pages with clear headings, labels, and text alternatives for images
Supporting keyboard navigation, visible focus, and zoom up to 200 percent, and layouts that work on phones
Using plain language and readable color contrast
Not using accessibility "overlay" plugins, and not using picture-puzzle CAPTCHAs on our forms
Testing new pages and forms with a keyboard and a screen reader before we publish them

Known limitations

We know about these issues and are working on them:

Referral form (Microsoft Forms): our Families referral form is provided by an outside company, Microsoft. The referral button on our Families page opens the form on Microsoft's website, not on hiucare.com. We have not fully tested it with assistive technology. You can always make a referral by phone instead at 865-659-8279, or through Telecommunications Relay Service (TRS) by dialing 711.
PDF documents: some documents we link to, including state and federal forms, may not be fully accessible. Ask us for another format.
Maps: our map links open Google Maps, which may be hard to use with some assistive technology. Our address is always written out in text: 900 E Hill Ave. Ste 430, Knoxville, TN 37915.
Grievance form (Microsoft Forms): when it becomes available, we will test it before linking it. Until then, please raise concerns by phone, email or mail.
Language: our website is in English only for now. For free help in Spanish or another language, call 865-659-8279 (TRS: 711) or see our Language assistance page.

Report a barrier or ask for help

If something on our website does not work for you, please tell us. Let us know the page, what you were trying to do, and what happened. We will also give you the information you need another way while we fix the problem.

How to reach us

Phone: 865-659-8279 | TRS: 711

Email: d.byerley@hiucare.com (Daniel Byerley)

Mail: Hands In Unity LLC, Attn: Accessibility, 900 E Hill Ave. Ste 430, Knoxville, TN 37915

Office hours: Monday through Friday, 9 a.m. to 5 p.m. Eastern Time

We will respond within 2 business days. We will work with you to give you the information or service you need in a way that works for you.

Alternate formats

Any information on this website, including our notices and forms, is available free of charge in other formats, such as large print, braille, audio, accessible electronic files, or read aloud by phone. We also provide qualified sign language interpreters and free language assistance. Call 865-659-8279 (TRS 711) or email d.byerley@hiucare.com.

The law

HIU receives federal funds through TennCare (Medicaid). Under a federal Section 504 rule (45 CFR 84.84), organizations like HIU with fewer than 15 employees must make their web content meet WCAG 2.1 Level AA beginning May 10, 2028. We are aiming for the newer WCAG 2.2 Level AA, which W3C says also meets WCAG 2.1.

If you are not satisfied

You can file a grievance using our grievance procedure (hiucare.com/report-a-concern), or contact our Civil Rights Coordinator, Chris Pate, Co-founder and Director of Operations, at 865-659-8279 (TRS 711) or c.pate@hiucare.com. You can also file a disability discrimination complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Online: HHS Office for Civil Rights (OCR) Complaint Portal, https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Phone: 1-800-368-1019 (toll-free) | TDD: 1-800-537-7697
Email (questions or help filing): OCRMail@hhs.gov
Mail: Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Building, Washington, D.C. 20201

For questions about the Americans with Disabilities Act, you can call the U.S. Department of Justice ADA Information Line at 800-514-0301 (voice) or 1-833-610-1264 (TTY), or see https://www.ada.gov/resources/web-guidance/.

Language and disability help. If you speak a language other than English, free language help is available. Free large print, sign language interpreters and other aids are also available. Call 865-659-8279 (TRS: 711).